DXB Hub Merchandise Return & Refund Policy

1. General Policy

We want you to be satisfied with your purchase. If you receive a defective, damaged, or incorrect item, you are eligible for a return or exchange in accordance with UAE consumer protection regulations.

2. Eligibility for Returns

You may request a return or exchange if:

  1. The item is defective or damaged upon delivery
  2. The item received is incorrect (wrong size, color, or product)
  3. The item significantly differs from its description

To be eligible:

  • The request must be made within 7 days of receiving the product
  • The item must be unused, unworn, and in original packaging
  • Proof of purchase is required

3. Non-Returnable Items

The following items are not eligible for return unless defective:

  1. Custom-made or personalized merchandise
  2. Items marked as final sale or clearance
  3. Used or damaged items not due to our error

4. Refunds

If your return is approved:

  1. Refunds will be processed to the original payment method
  2. Processing time is typically 7 to 14 business days
  3. Shipping fees are non-refundable unless the return is due to our error

5. Exchanges

We offer exchanges for:

  1. Size changes (subject to availability)
  2. Defective or damaged items

If the requested replacement is unavailable, a refund will be issued.

6. Return Process

To initiate a return:

  1. Contact us at [your email/contact form] with your order details
  2. Provide photos if the item is defective or incorrect
  3. Wait for return approval and instructions
  4. Ship the item back as instructed

7. Shipping Responsibility

  • If the return is due to a defect or error on our side, we cover return shipping
  • If the return is for personal preference (if accepted), the customer bears shipping costs

8. Consumer Rights

This policy does not affect your statutory rights under UAE law. Customers are entitled to receive products that are as described, of acceptable quality, and fit for purpose.