Privacy Policy

DXB Hub
Operated by Go Rival FZE
Licence No. 4428715.01

1. Introduction

This Privacy Policy explains how DXB Hub collects, uses, and protects personal information when users interact with our website, community, events, and online store.

By using the DXB Hub platform, placing an order, or participating in our community, you agree to the practices described in this Policy.

2. Information We Collect

We may collect the following information when necessary:

  • Full name
  • Phone number
  • Email address
  • Shipping address
  • Billing information required for orders
  • Order and transaction details

Payments are securely processed through third-party payment providers. DXB Hub does not directly store full payment card information.

3. How Information Is Collected

Your information may be collected when you:

  • Place an order through our website
  • Join events or community activities
  • Contact us through WhatsApp or website forms
  • Subscribe to updates or newsletters
  • Interact with our platform and website

We may also use website analytics tools to understand visitor activity and improve user experience.

4. Purpose of Data Collection

Your information may be used to:

  • Process and deliver orders
  • Manage customer support requests
  • Communicate order updates
  • Provide access to community activities or events
  • Improve website functionality and user experience
  • Send important service-related communication
  • Send optional promotional or community updates when users choose to receive them

We do not sell or rent personal information to third parties.

5. Payments

Payments on the DXB Hub store are processed through third-party payment providers such as Ziina.

DXB Hub does not directly store complete payment card details or banking credentials.

6. Order Fulfillment and Delivery

Some DXB Hub products are produced and fulfilled through trusted third-party production or delivery partners within the UAE.

Information required for order fulfillment, such as shipping details, may be shared only when necessary to complete delivery services.

7. Community Communication

DXB Hub may communicate with users through WhatsApp, newsletters, or platform updates.

By joining certain community activities or groups, users acknowledge that:

  • Their phone number may be visible within group conversations
  • Communication may take place in a group format
  • Important updates may be shared through WhatsApp or related channels

Users may request to leave communication groups at any time.

8. Analytics and Website Usage

DXB Hub may use tools such as Google Analytics to better understand website traffic and improve the overall experience for visitors.

These tools may collect general technical information such as browser type, device information, or pages visited.

9. Data Protection

We take reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, loss, or disclosure.

While we aim to maintain secure systems, no digital platform can guarantee complete security.

10. Data Retention

Personal information is retained only as long as reasonably necessary to:

  • Complete orders
  • Provide services
  • Maintain community participation
  • Meet operational or legal requirements

Users may request removal of their information where applicable under UAE law.

11. Your Rights

In accordance with applicable laws of the United Arab Emirates, users may request:

  • Access to their personal information
  • Correction of inaccurate information
  • Removal of personal data where applicable

Requests may be submitted through the official DXB Hub WhatsApp communication number listed on the website.

12. Third-Party Services

DXB Hub may use third-party platforms or services including payment providers, analytics tools, communication platforms, and delivery partners.

We are not responsible for the independent privacy practices of external third-party platforms.

13. Changes to This Policy

DXB Hub may update this Privacy Policy from time to time.

Continued use of the platform, website, or store after updates constitutes acceptance of the revised Policy.

14. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of the United Arab Emirates.

15. Contact Information

Operator: Go Rival FZE
Licence No.: 4428715.01

For privacy, order, or support-related questions, users may contact DXB Hub directly through the official WhatsApp communication number provided on the website.